Mitel Contact Centre
Mitel Contact Centre solutions enable contact centres to:
- Empower your customers to be served the way they prefer and manage their expectations
- Drive agent and supervisor productivity, enabling agents to handle customer inquiries quickly and efficiently and allowing managers to improve business processes
- Streamline your contact centre operations with technologies that seamlessly integrate with existing infrastructure investments and deploy reliably across multiple sites
Mitel Contact Centre solutions are offered in two packages:
Contact Centre Enterprise Edition – ideal for sophisticated contact centres of all sizes; it meets the advanced requirements of small, single-site contact centres and seamlessly scales to address the needs of distributed, multi-site, virtual contact centres. Designed to ensure business continuity, it is a robust solution that delivers resiliency and high availability.
Contact Centre Business Edition – designed for single-site contact centres with 25 or fewer agents. This value-packed, out-of-the-box solution offers a selection of the most frequently used applications from Mitel’s Contact Centre Solutions portfolio.
- View the Mitel Communications Platform
- View the Mitel Call Control Software
- View the Mitel Telephony Applications
- View the Mitel Unified Communications
- View the Mitel IP Handsets